Straight Talk

Communication • Craig Twombly

Straight talk is a skill that great leaders possess. It is not a skill that leaders take lightly or even enjoy executing on, but it is a skill.

The Employee Life Cycle (part 4 of 4)

Leadership • Craig Twombly

Training, leading, and supporting functions all leaders have to help their employees' journey inside the organization

Mental Models October 2009

Business Management • Craig Twombly

The Employee Life Cycle (Part 3 of 4)

Leadership • Craig Twombly

The third part of the Employee Life Cycle is support. Support seems to be the easiest, yet hardest to achieve.

The Employee Life Cycle (Part 2 of 4)

Leadership • Craig Twombly

It is said that the first 48hours at a job will dictate the success, attitude, and even longevity of the individual's employment at that job. This article discusses some ways that leaders and managers can take advantage of this critical time.

The Employee Life Cycle (part 1 of 4)

Leadership • Craig Twombly

It is said that the first 48hours at a job will dictate the success, attitude, and even longevity of the individual's employment at that job. This article discusses some ways that leaders and managers can take advantage of this critical time.

The Customer

The Workplace • Craig Twombly

Every organization has customer service standards and organizations continue to struggle with that elusive customer

The 10/80/10 Rule

Team Leadership • Craig Twombly

The 10/80/10 Model is a basic percentage breakdown of how employees behave/produce/get along in any organization. By focasing on the negative 10% we sometimes forget about the good folks who do it right

The Three Methods of Learning

Leadership • Craig Twombly

Craig discusses the three methods people commonly used to help people learn new skills and which are the most effective.

Delegation (A Time Management Article)

The Workplace • Craig Twombly

An example of how leaders can effectively delegate to their team or staff members.

Manager Expectations

Team Leadership • Craig Twombly

Why it's important for managers to explain their expectations to their employees.

Conflict Styles

Conflict • Craig Twombly

A story that shows how the conflict style we choose effects the course of the situation.

Workplace Patience

The Workplace • Craig Twombly

The level of satisfaction has reached an all time low, the number one reason was employees felt their job was boring.

The Importance of Goal Setting

The Workplace • Craig Twombly

As another New Year approaches, I am beginning to think about New Year’s resolutions. Here are some tips for setting goals and accomplishing them.

The Art of Appreciation

The Workplace • Craig Twombly

Appreciation in the workplace is not only valuable but necessary. Appreciation is the Thank you for a job well done and other gestures that are displayed at work.