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Customer Service Series 2025

New Online Series from Priority Learning!



The purpose of this five-part, five-month online experience is to prepare you to understand:

  • The value of customer service
  • Our relationships with the customer
  • The skills necessary to provide exemplary customer service
  • The negative impact that poor customer service has on a business

Customer Service Elements within the Five-Day Objectives:

  • Best practices
  • The essential customer experience
  • The best and worst customer service behaviors
  • The business impact of poor customer service
  • Engaging our workforce
  •  Meaningful internal/external customer service
  •  Setting expectations
  • Communication best practices
  • Dealing with difficult people
  • The customer service psychology
  • Emotional Intelligence/EQ and how it relates to customer service
  • The power of developing a positive attitude
  • Mentoring/coaching to help others succeed
  • Celebrating success and graduation gathering/luncheon in person!!


Upcoming 2025 Online Dates:

April 29, May 27, June 24, July 22, (and August 5th for an in-person celebration)



For more information contact Lorraine Twombly

(207) 653-2552Lorraine@PriorityLearningResearch.com

Upcoming Workshop Dates: