Customer Service Series 2025

New Online Series from Priority Learning!

The purpose of this five-part, five-month online experience is to prepare you to understand:

• The value of customer service
• Our relationships with the customer
• The skills necessary to provide exemplary customer service
• The negative impact that poor customer service has on a business

Customer Service Elements within the Five-Day Objectives:

• Best practices
• The essential customer experience
• The best and worst customer service behaviors
• The business impact of poor customer service
• Engaging our workforce
•  Meaningful internal/external customer service
•  Setting expectations
• Communication best practices
• Dealing with difficult people
• The customer service psychology
• Emotional Intelligence/EQ and how it relates to customer service
• The power of developing a positive attitude
• Mentoring/coaching to help others succeed
• Celebrating success and graduation gathering/luncheon in person!!

Upcoming 2025 Online Dates:

April 29, May 27, June 24, July 22, (and August 5th for an in-person celebration)